Canvas Guides

LWTech Specific Guides for using Canvas Studio

Canvas Studio Guide for Students

Canvas Studio Guide for Employees (faculty and staff)

Commonly Used Guides:

eLearning is a big fan and supporter of the Canvas Guides. They are a wonderful resource that not only offers step-by-step instructions with visual cues, they offer video guides as well. Whether you learn by reading or watching, Canvas has you covered. We only use a few of the guides listed above:

Studio Guide:

Canvas Studio Guide Icon

The Studio Guide is not quite as robust as the Canvas Guide at this point in time, it's still a work in progress. However, the information they do provide is well worth taking a gander. It contains great information about what are is and how to go about using the software. The Studio Guide is broken down into 4 sections:

Introduction
Studio Account
Canvas and Studio
Studio Site

Using the Guides:

Each guide is then further broken down into sub-guides, with each guide having it's own unique sub-guide categories. The good news is you do not have to select a specific guide to perform a search. At the top of the complete list of guides is a search bar.

Guide Search Bar:

Canvas Guide search bar

Simply type your question into the provided search bar and Canvas will return the pages in the various guides they feel will answer your question. Please be prepared for both a long list of results or no results at all. If your search returns a lot of results, simply read the overview of the page to locate the one that best answers your question. If the search fails, meaning it doesn't return any results, please try rephrasing your question. Sometimes it doesn't quite understand what we are seeking. If you run into issues, please feel free to reach out to eLearning for assistance.

eLearning

Availability & Location:

For the duration of time that Campus is closed due to COVID-19, please direct questions to:

Canvas Specific questions go to Niki Fleetwood or Maia Lacher: eLearning@lwtech.edu
Studio Specific questions go to Rhonda DeWitt (Rhonda.DeWitt@LWTech.edu)

During usual times, but not available at this time:

Your eLearning department is also available to you as an Studio resource. We are happy to answer questions or provide assistance with Studio, as well as, Canvas. We offer quick 15 minute tutorials on how to use the lecture capture software. eLearning is located on the second floor of the Library Learning Commons, third floor of the Tech building, in room T313. We are typically staffed between 6:00am and 4:00pm during the quarter. Please call or email for hours during break. We do our best to respond to all inquiries within 24 business hours. We are not staffed nights, weekends, or holidays.

Contact Methods:

For Canvas specific support, contact Niki Fleetwood and/or Maia Lacher: elearning@lwtech.edu

For Studio specific support, contact: rhonda.dewitt@lwtech.edu

Tickets:

For issues with Studio, please submit a ticket to eLearning. From the page you are experiencing issues with Studio, please select the "Canvas Help" icon located in the blue Global Navigation bar in Canvas. From that menu, select the first option - "Get help with Canvas." You will need to fill out the Subject line, Brief description of the problem (please try to provide as much information as possible, it helps us troubleshoot the issue.), and from the "How is this affecting you" drop down menu at the bottom select "EXTREME CRITICAL EMERGENCY!" (yes, we seriously want you to select that option)

By submitting a ticket using this method it bookmarks the page you were on when you experienced the problem. This helps us to get to the root of the issue quicker or can alert us that the ticket needs further attention, and we can then escalate it to Instructure for assistance.